What is the Trezor® Wallet?
The Trezor® Wallet is a hardware wallet designed to keep private keys offline. By isolating signing operations inside a secure device, Trezor® reduces exposure to malware and remote attackers while letting you manage cryptocurrencies and NFTs with the convenience of a desktop or mobile companion app.
Getting started — official resources
Begin by visiting the official start page and follow manufacturer instructions: trezor.io/start. Download the official suite and software only from:
- Trezor Suite (trezor.io/suite) — the desktop/web companion app.
- Trezor Bridge (trezor.io/bridge) — a small helper for browser connectivity.
Setup & Trezor Suite App
Connect your Trezor® hardware device to your computer, open trezor.io/start, and follow the guided steps. The recommended workflow is:
- Install Trezor Bridge or use the desktop Suite. (See Bridge Download.)
- Open Trezor Suite and create a new device or restore an existing wallet using your recovery seed.
- Set a device PIN and optionally enable passphrase support for extra security.
Troubleshooting common issues
Problems like “Trezor login not working”, “Unable to login Trezor”, or “Error connecting Trezor account” usually stem from software mismatches, outdated Bridge, or browser permissions.
- Make sure you downloaded Trezor Suite or Bridge from trezor.io.
- If the Suite app shows "Trezor Suite App not working" or fails to verify, reinstall Bridge, try a different USB cable/port, and ensure your device firmware is up to date.
- When the browser cannot see your device, check USB permissions and disable conflicting wallet extensions.
Account recovery & security
If you can't access your wallet, use your 12–24 word recovery seed to restore the account in Trezor Suite or a compatible BIP39 wallet. Trezor® does not store your seed — keeping it safe is your responsibility. There is no true "2fa reset" because the device PIN and seed form the recovery model; losing both typically means loss of funds.
Quick tips
- Always verify the website URL: use only trezor.io for downloads and support.
- Keep firmware and Suite updated; create regular backups of your recovery seed, stored offline.
- Contact the Trezor Help Center for device-specific help.
FAQ
- 1. How do I log into my Trezor® Wallet?
- Open Trezor Suite (or trezor.io/start), connect your device, enter your PIN on the device when prompted, and confirm actions on the device screen.
- 2. What if Trezor Suite says “Can't verify Trezor Wallet”?
- Reinstall Bridge, update firmware, try the desktop Suite, and ensure you downloaded software only from trezor.io.
- 3. How do I recover my account?
- Use your recovery seed phrase to restore the wallet in Trezor Suite or a compatible wallet. Never share your seed.
- 4. Is there a Trezor 2fa reset?
- Trezor® relies on PINs and seeds; there is no centralized 2FA reset — recovery requires your seed phrase and device PIN.
- 5. What if my device shows "Error Connecting Trezor Account"?
- Check cable/USB port, reinstall Bridge, allow USB permissions in the browser, and try a different machine if needed.